Access to Justice Index for Federal Administrative Bodies

Instructions for Completion of the Access to Justice Index for Federal Administrative Bodies Questionnaire

How to complete the survey

You are asked to answer every question, involving, where appropriate, those in your organization who are best placed to answer, such as Communications on the website, Human Resources on training, etc.

If there is a question that you believe is “Not Applicable” to your organization, would you please note the reason/s in the comments section for that question. You must answer each question with a “yes”, “no”, or a comment in the “Comments” section before you can move to the next page. You can also provide Comments with a “yes” or “no” response.

Where a question asks about a practice in your organization, respond with a “yes” answer if the practice is carried out with half or more than half of the organization. (e.g. Do staff receive training on, or are they assessed on experience with, active adjudication?)

The survey is fairly long. You are able to save your work and return to it at a later time.

More information on the survey methodology can be found in the Methodology and Reference Guide.

If you have questions of a technical nature related to the e-survey, please contact Jennifer Davis ( If you have questions on the substance of the e-survey, please contact Susan McDonald (


In this survey, members and staff and party or parties of the administrative body are considered separately in the questions. The term, members, refers to those who adjudicate on behalf of an administrative body and are Governor-in-Council appointments for fixed periods of time (e.g. 3 years, 5 years).

The term, staff, refers to those who work for, or support, the administrative body and are public servants.

The term, party/ies refers to the individual or individuals, group, organization, business, etc. who has made a complaint AND the individual or individuals, group, organization, business, etc. against whom the complaint has been made. As each administrative body may use a different term to describe these, we have chosen to use this general term.

Other terms, such as active adjudication, accessible language and public legal education and information are clarified in the explanatory notes below the appropriate question.

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